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24 Hour Emergency Numbers - Semmes: 251.649.4316 Citronelle: 251.866.2365

Payment Options


South Alabama Utilities is proud to inform our customers about the option to go green and receive statements by e-bill.  Click here to signup or visit the Customer Service Billing page to view your statements.  You will receive an email each month to notify you that your statement is ready to view, print, and pay. If you select the option to pay online you will be redirected to the Speedpay website. Note: If you decide to opt out of e-billing, you will need to visit your profile page on the e-billing site or call 251-866-2365.

Bank Draft

What is South Alabama Utilities' Bank Draft Plan?

South Alabama Utilities' Bank Draft Plan makes it easier for the customer to pay their utility bill by deducting your bill directly from your checking account. The bill will be sent to your house and will tell you how much money is going to be drafted and the date that it will be drafted. It usually takes about two months for this to get converted over to bank draft, your statement will be marked “Paid By Bank Draft” when it has been converted over.

How do I start bank draft on my account?

All you have to do is fill out the authorization form with your utility account number, date and sign form; you must attach a voided or cancelled check along with the form. Make sure the name on the check is the same as the name on the utility account you have with us. Send form along with voided check to: P.O. Box 428 Citronelle, AL 36522 or P.O. Box 809 Semmes, AL 36575.

(251) 866-2365 (Citronelle)
(251) 649-4316 (Semmes)

Click here to download the Bank Draft Form (Requires Adobe Reader)


Dear Customer,

South Alabama Utilities offers Speedpay, an ACI Worldwide Company,  as a payment option that will make paying your utility bills more convenient. Sending payment for your utility bill has just been made easier thanks to Speedpay - a convenient payment service that allows you to pay your bill instantly over the phone or internet for a small fee of $3.95, South Alabama Utilities does not profit from this fee, and is charged by our processing partner. The service allows you to pay with your MasterCard, Visa, Discover cards, electronic check, or debit card. You can send a payment 24 hours a day 7 days a week, 365 days of the year from any convenient location, such as your home or office.

Speedpay has changed so that you will be able to create an account ID that will allow you to store your preferred payment method.  This new change will make your payment experience more convenient by not requiring you to re-enter your credit card or bank information each time you make a payment.  Just follow the instructions on your screen to create your own private account ID.

Initially Speedpay will re-route any activity to the new web address for a short period of time if you have them set up on your shortcuts.  The web address for payments has changed.  Please note the new internet address below and make sure to update all of you shortcuts:


For more information about how to set up your account click here(Requires Adobe Reader)

Also, we understand the importance of keeping confidential information confidential, at Speedpay, security is a top priority.




Speedpay, an ACI Worldwide Company:
Simple, Fast, and Designed With You In Mind.

  • Simply Call (866) 848-8545 to access Speedpay and follow the touch-tone prompts.


  • Access the Speedpay web site for South Alabama Utilities here, and follow the prompts.

Lock Box Address

South Alabama Utilities
Dept #2529
P.O. Box 2153
Birmingham, AL 35287-2529

In Person

Drop Box

Payments by check/money order can be placed in our after-hours night deposit located by the drive up at the Citronelle Office and by the front door at our Semmes Office.  Payments placed in the drop box are collected and credited to your account the following business day.

Citronelle Office

8100 Joy Street
P O Box 428
Citronelle, AL 36522
Phone: (251) 866-2365
Fax: (251) 866-5814
Google Map

Semmes Office

4800 McCrary Road
P O Box 809
Semmes, AL 36575
Phone: (251) 649-4316
Fax: (251) 645-0950
Google Map

Regular Business Hours: Monday – Friday 8:00 A.M. – 5:00 P.M.


Copyright © 2012 South Alabama Utilities
Citronelle: 8100 Joy Street, P.O. Box 428 Citronelle, AL 36522 - (251) 866-2365
Semmes: 4800 McCrary Road, P.O. Box 809 Semmes, AL 36575 - (251) 649-4316